1. Who we are
This website is operated by Laugh & Lodge Vacation Homes Rental LLC, Citadel Tower, Office 2106, Floor 2, Marsi Street 10, Business Bay, Dubai, licence no. 1587652 (“we”, “us”). This policy explains how we handle personal information when you use our website and services.
2. Information we collect
- Details you give us through forms, such as your name, email, phone number and property information.
- Booking details, such as dates, number of guests and the guest identity details required before check-in.
- For owners: property documents and bank details for payouts.
- Technical data needed to run the website securely, such as your IP address and browser type.
3. How we use your information
We use your information to answer enquiries, manage bookings and owner accounts, pay owners, and meet legal requirements, such as guest registration with the Dubai Department of Economy and Tourism (DTCM).
4. Sharing your information
- Our payment provider, to process payments.
- Our email provider, to send you messages.
- Booking platforms where a home is listed.
- Cleaning and maintenance partners, only as needed for a stay.
- Authorities, where the law requires it (for example DTCM).
5. Cookies
We do not use analytics or advertising trackers. The website uses only one essential cookie, which keeps you signed in to your account.
6. Security and how long we keep it
Documents, ID copies and bank details (IBANs) are stored encrypted, and only our team can open them. Sign-in codes are deleted after 1 day and sign-ins expire after 30 days. Other records are kept as long as needed for bookings, accounting and legal requirements.
7. Your rights
You can ask to see, correct or delete your personal information by emailing info@rentpropertyuae.com.
8. Contact us
For privacy questions, email info@rentpropertyuae.com or write to us at Citadel Tower, Office 2106, Floor 2, Marsi Street 10, Business Bay, Dubai.