1. About these terms
These terms apply to your use of the website operated by Laugh & Lodge Vacation Homes Rental LLC, Citadel Tower, Office 2106, Floor 2, Marsi Street 10, Business Bay, Dubai, licence no. 1587652 (“we”, “us”). By using the website or booking a stay with us you agree to them.
2. Using the website
The content on this website, including text, photos and design, belongs to Laugh & Lodge and may not be copied without our permission. We work to keep listings, prices and availability accurate, but they can change. Please do not misuse the website, for example by trying to access accounts or data that are not yours.
3. Guest bookings
- A booking is confirmed only when we send you a confirmation email. A request that we do not confirm within 24 hours is refunded in full.
- Stays are from 2 to 180 nights.
- Guests must follow the house rules and must not exceed the maximum number of guests shown for each home.
- Before check-in, every guest must provide their name and a passport, Emirates ID or GCC ID, as required by the Dubai Department of Economy and Tourism (DTCM).
- Cancellations: in normal season (February to September), you get a full refund if you cancel at least 7 days before check-in; after that the booking is non-refundable. In peak season (October to January), bookings are non-refundable.
- A refundable security deposit (AED 500 to AED 1,500, depending on the home) is charged with the booking. It is refunded to the same card after check-out, once the home has been inspected. We may deduct the cost of damage or unpaid charges. Refunds can take 5 to 7 business days to appear.
4. Owner services
Property management services for owners are governed by a separate written management agreement between Laugh & Lodge and each owner. If that agreement and these terms differ, the agreement applies.
5. Payments
Prices are shown in UAE dirhams (AED). Card payments are processed securely by our payment provider, CCAvenue. Your card details are entered with the payment provider and never reach our website.
6. Liability
To the extent permitted by UAE law, we are not liable for indirect or consequential losses, or for losses caused by events outside our reasonable control. Nothing in these terms limits any liability that cannot be limited under UAE law.
7. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction over any dispute.
8. Contact us
Questions about these terms? Email info@rentpropertyuae.com or write to us at Citadel Tower, Office 2106, Floor 2, Marsi Street 10, Business Bay, Dubai.