1. Policy Basis
Each reservation has a cancellation policy that defines timing, charges, and refunds.
Policy rules depend on booking state and time details.
Legal
Cancellation Policy
Effective date: February 19, 2026. Cancellation outcomes depend on policy windows and booking status.
Please review cancellation terms before payment. Policy windows can change refund eligibility.
2. Cancellation Windows
Some bookings allow full or partial refunds before a cutoff time, and lower or no refunds after it.
The exact window depends on reservation policy, property terms, and booking timing.
3. How to Cancel
Guests should cancel through their account booking area or approved support channels.
Eligibility and outcomes are calculated based on the booking-specific policy.
4. No-Show and Late Cancellation
No-show or late cancellation outcomes follow the reservation policy and may include partial or full charges.
Final outcomes are based on the policy rules attached to that booking.
5. Operational Exception Handling
In exceptional situations, support teams may review context within policy and legal limits.
Any approved exception is documented for accountability.